High risk alerts notify managers when their team members are exhibiting risky behaviors. This can happen for a variety of reasons depending on the industry, company, and job team members do in addition to how they interact with the Worklete app. The goal of a high risk alert is to empower the team member's manager to take action so that they can intervene in the risky behavior before it results in an injury and help their team member get back on track.
The Worklete app is always learning and adjusting so that it minimizes risk while asking as little as possible from the team. Because of this, risk alerts may vary by company, team, or individual.
High Risk Alert Example:
A common example of a high risk alert is if a team member consistently misses check-ins or training. We know that consistency is key to building safe habits so, in this example, a manager might receive a high-risk alert if their team member hasn't completed their training 3 working days in a row.
If a manager has opted into push notifications, they will receive a push notification when a high risk alert is triggered. Tapping that push notification will take them directly into the high risk alert.
Along with the push notification, managers will also receive a high risk alert card on their today screen. That card will remain on the today screen until the high risk alert has been resolved by the manager. Once a manager has a high risk alert, they can choose to request a follow-up directly from their high risk alert.
Managers can also choose to resolve the high risk alert once they have followed up with their team member. This helps keep their today screen clear so that they can focus on what's most important. If the team member does not complete their training, the manager will receive another high risk alert card the following day letting them know that the user is still exhibiting risky behavior.
If the team member changes their behavior and completes the training, the manager will not continue to receive a high risk alert.
In addition to high risk alerts, managers can also receive alerts for excellent performance so that they can recognize a job well done.